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Users Manual
The IDS Users Manual is a reference document for IDS member library staff. The manual describes the purpose and operations of the IDS. It includes information on membership requirements, policies and fees of interest to the library administrator and instructions for shipping and receiving materials for interlibrary loan.
Download the Users Manual updated July 25, 2016 (PDF)
*Please note that the July 2016 update contains one update in Section 3.2 Packaging Requirements about the maximum size that a package can be.
Directions for Removing Residential from WorldShip
1. On the shipment screen click the Addresses drop down. Select Address Book from the drop down.
2. In the [Company or Name] section, select the Company or Name you would like to delete by doing one of the following:
* Click the down arrow in the Company or Name box and select the customer.
* Click the Search button next to the Company or Name box. In the Address Book Search window, locate and select the customer.
When the information for the appropriate customer appears in the Address Book Editor window, continue with step 3.
3. To delete customer data, click the Delete Address button. In the confirmation window, click the Yes button.
4. Repeat for each customer whose information you want to delete in your Address Book.
5. When you are finished, click the Close button.
Filing a Claim with UPS for a Lost/Damaged Package
In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather. All IDS packages shipped through UPS are insured up to $100. IDS does not file claims for libraries, as the library has the information about the contents and value of the package.
If your library needs to file a claim with UPS for a lost package, please click here.
Once you report a lost package, you can check the status of your report online.
How long do you have to report a lost or damaged package? For domestic Shipments (including shipments to and from Puerto Rico), UPS must receive notice of claims within sixty days after Delivery of the Package or, in case of failure to make Delivery, within sixty days after the date of scheduled Delivery. Claims must be filed within nine months after Delivery of the Package or, in case of failure to make Delivery, within nine months after the date of scheduled Delivery. UPS' statement on this timeframe can be foundin the Terms and Condition document in section 55.2. the most recent version of this document can be found here.