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Residential Shipping Pilot Details

 

Residential Shipping Pilot

In March 2019, IDS launched a pilot allowing all full member libraries to ship library-related materials to residential locations.

 

  1. Your library may ship library-related materials to residential locations (locations that are not libraries/businesses).
  2. Participation in the pilot is voluntary.
  3. There is no cost to member libraries. IDS will cover the cost of the ground shipping costs and delivery surcharges on the package with the exception of address corrections. It is important that member libraries validate the shipping address in the UPS software prior to shipping the package.
  4. Each package will count towards a member’s annual package count, which could move a member into the next member category.
  5. The expanded pilot will continue through December 31, 2020, unless the Board determines that the pilot is not financially viable prior to that date.
  6. The Board will review pilot data on a quarterly basis and will determine future plans at its July 2020 meeting in preparation for an announcement to the membership in late summer/early fall 2020.

 

If you have any questions, please do not hesitate to contact us at ids@bucksiu.org or (215)348-2940 x1625.

 

Frequently Asked Questions

Why is IDS exploring residential shipping?

IDS is continually looking at ways we can better serve the needs of our membership in a cost effective manner. In November of 2017, IDS conducted a planning survey to explore interest in various shipping options. Of the options presented (residential, international, Saturday delivery and overnight delivery), residential delivery received the most interest. In July 2018, the Board of Directors approved a limited pilot for the specific libraries who expressed interest in residential shipping in the planning survey; this pilot has expanded to all member libraries.

 

What do you mean by residential shipping?

Residential shipping is defined by our shipping carrier, UPS, as shipping to a non-business/library location. In the past, IDS did not allow residential shipments and would issue a penalty/service charge for residential shipments. The pilot program eliminates the penalty/service charge for the duration of the pilot.

 

Why would I ship library materials to residential locations?

We commonly hear that member libraries have an interest in shipping library materials to distance learning students, off-site faculty or staff members, or homebound patrons.

 

What is the cost to participate in the pilot?

There is no cost to member libraries for the duration of the pilot. UPS does charge a residential delivery surcharge on each package shipped to a residential location; IDS will assume these shipping costs as part of the pilot program, with the exception of address corrections. It is important that member libraries validate the shipping address in the UPS software prior to shipping the package. Members should know that each residential package will count towards a member’s annual package count, which could move a member into the next member category.

 

How do I let you know that I am participating in the pilot?

You do not need to let us know.  IDS will use the UPS invoices to track volume and the cost of the residential shipping pilot.

 

I am not participating in the residential pilot but my library accidently shipped to a residence. How will this be handled?

IDS has no way to know if a residential package was shipped accidently or purposefully. IDS will not assess penalties/service charges for residential shipments for the duration of the pilot; IDS will assume the full shipping cost. The residential shipment will count toward a member’s annual package count.

 

How will I get packages returned to my library?

This is a local decision. Libraries may consider printing a return UPS shipping label under their IDS UPS account to include in the outbound shipment for easy return by the patron. As long as the package is shipped to the member library within the IDS guidelines, IDS will cover the cost of the return package. This return package will count towards a member’s annual package count, which could move a member into the next member category.